House cleaning questions, answered
Booking, pricing, what happens during a visit and our policies. Can't find your answer? Call (919) 555-0148 or send a message.
Booking and pricing
How do I get a quote?
Fill out the quote form with your ZIP code, home size and the service you need, or call us. We reply within 4 business hours.
How is my price calculated?
Price depends on square footage, bedrooms and bathrooms, the service type and how often we visit. Recurring plans cost less per visit than one-time cleans. Recurring cleaning starts at $150, deep cleaning at $250 and move-out cleaning at $280 for 1 to 2 bedrooms. Your quote gives the exact price before you book.
Do I pay before or after the clean?
After. We keep your card on file with our payment processor, Stripe, and charge once the visit is complete. Any extras are approved before the visit.
How far ahead should I book?
About 5 to 7 days for recurring and deep cleans, and 7 to 14 days for move-out cleans at the end of the month.
Before and during a visit
Do I need to be home?
No. Many clients leave a key, door code or lockbox. We confirm access details when you book and keep them private.
Do you bring your own supplies?
Yes. Crews bring vacuums, mops and products. If you prefer a specific product, leave it out and let us know.
What should I do before the crew arrives?
Pick up clothes, toys and papers so surfaces are reachable, and secure valuables. You don't need to pre-clean.
Is it OK if I have pets?
Yes. Tell us about pets when you book. We use pet-friendly products and can work around crates or closed rooms.
Services
What's the difference between a standard and deep clean?
A standard clean maintains a home that's cleaned regularly. A deep clean adds baseboards, vents, fans, grout and built-up grime. See deep cleaning or compare services.
Do you clean offices?
Yes, small offices and studios after hours. See small-office cleaning for what's included.
Which areas do you serve?
Raleigh, Cary, Apex and Morrisville. See our service areas for ZIP codes.
Policies
Can I reschedule or skip a visit?
Yes. Give us 24 hours notice and we'll move your visit to the next open slot.
What if I'm not happy with the clean?
Tell us within 24 hours and we'll return to fix missed areas at no charge, usually within two business days.
Ready for a cleaner home this week?
Request a quote online or call during business hours. We'll confirm your price and first visit.
